Overview
Refund and cancellation terms are set per court and shown on the court page before you book. Eligible refunds can be requested from your booking or order screen in the GameOn app or on the website.
Court-Specific Rules
Every court has its own refund settings. Always review the Cancellations & refunds section on the court page — those rules apply to that booking.
No-Refund Window
Close to kickoff, a court may stop allowing refunds. If you cancel inside that no-refund window, you will not receive a refund for that booking.
Partial Refunds
Some courts apply depreciation as your booking gets closer. The refund amount shown when you request a refund is the amount you will receive for that booking.
How to Request a Refund
Open your order or booking, choose the games you want to cancel, and apply for a refund. Only bookings that are still refundable can be selected.
Refund Methods
Eligible refunds are issued as GameOn loyalty points. Points are credited to your account when the refund is confirmed.
Manager Cancellations
If a venue manager cancels your booking (for example due to a closure or vacation), you receive a full refund for the affected court amount.
Past Bookings
Bookings that have already started or finished cannot be refunded through GameOn.
Timing
Refund processing time depends on the refund method you choose. Loyalty points are usually applied quickly; bank or payment-provider reversals can take longer.
Need Help?
If something looks wrong with a refund, contact GameOn support and include your order or booking details so we can help.
Changes to This Policy
GameOn may update this refund policy at any time. We'll notify you of major changes through the platform.
Questions about this page? Contact us.